Belorder, omnichannel solution for restaurant chains
Belorder, founded in 2020, is a french tech company providing an omnichannel digital ecosystem for the restaurant industry. The company headquarter is in Paris, at Station F.
The platform unifies the customer journey by integrating self-service kiosks, Click & Collect, table ordering via QR codes, and delivery management into a centralized tool.
The company supports major restaurant chains (like Pokawa, Five Pizza, and PB Poulet Braisé) in digitizing their operations and optimizing their management through kitchen displays (KDS) and order aggregators.
In this role, I was responsible for the strategic organization of the product lifecycle, communication between different teams in the company and the implementation of a professional development framework.
Agile Infrastructure: Configured the Jira environment from scratch. I designed custom workflows, automation rules, and ticketing structures to align the technical team with business objectives.
Backlog & Roadmap Management: Prioritized features and managed the product backlog. I acted as the bridge between stakeholders and the development team, translating high-level business goals into precise technical specifications.
Scrum Mastership: Spearheaded Agile/Scrum ceremonies, including sprint planning, daily stand-ups, and retrospectives, ensuring consistent delivery cycles and high team velocity.
Feature Presentation & Validation (QA): Led demonstrations of new features to stakeholders and managed the QA/validation process to ensure all releases met quality standards and business requirements.
Team Management: Managing a team of 9 people, 5 Full-stack Developer (+2 temporary Front-end developer), 1 DevOps, 1 Designer, 2 Tech Support.
Client & Partner Relations: Managed end-to-end communication with partners to gather technical requirements and assess project feasibility for new feature integrations.
Agile / Scrum
(Sprint of 2 weeks, Stand-up meetings, Sprint planning, ...)
Kiosk, Mobile Apps, WebApps, Dashboard, Call Center, Kitchen Display System, Order Display Screen, ...
Squad size: 9 (to 11)
5 Full Stack, 1 DevOps, 1 Designer, 2 Tech Support, (+2 temporary Front-end)
React, ReactNative, PostgreSQL, MongoDB, ...
Adyen, Uber, M-Target, Braze, ...
Jira, Confluence, Figma, Linear, Braze, ...
This is a typical week of the team adapted to the company environment and team needs.
Main Events:
Sprint planning: 1h - every 2 week - Devs + Devops + Designer (optional) - Discuss sprint tasks
Stand-up meeting: 15 minutes - tuesday and thursday - everyone - Discuss progress
Design weekly: 1h - every week - Designer + Dev (optional) - Discuss design improvements
Tech Refinement: 1h - every 2 week - Devs + Devops (optional) + Designer (optional) - Discuss challenging improvements
DevOps Sprint Review: 30min - every 2 week - Devops - Review infrastructure progress
Monthly retrospective: 1h30 - once a month - Everyone - Review last month performance
Belorder is an omnichannel solution for online and physical orders.
Main Products:
Kiosk: Order on site
Website: Order online for take away or delivery
Mobile Apps (iOS/And): Order online for take away or delivery
QRCode order: Order from the table (on site)
Kitchen Display Screen: Orders related information (kitchen)
Order Display Screen: Display readiness of the orders (on site)
Dashboard: Management tool for clients and internal
Third party order aggregator: Uber, Deliveroo, ... orders displayed in one screen (kitchen)
...